SHOP INFORMATION
RETURNS & CANCELLATIONS
Changing your mind
Personalised or custom-made products generally cannot be returned simply because you have changed your mind. This does not affect your rights if an item is faulty, damaged or not as described.
Cancelling an order
Contact us as quickly as possible if you need to cancel. If production has not started, we will normally be able to cancel and refund the order. Once personalisation or production has begun, cancellation may not be possible.
Faulty, damaged or incorrect items
Email hello@madetogift.co.uk as soon as possible with your order number, a description of the problem and clear photographs. We will review it and arrange the appropriate replacement, repair or refund where required.
Personalisation supplied by you
Please check names, numbers, dates, spelling and other instructions carefully. We cannot normally replace an item where it matches the information supplied with the order.
Your statutory rights
Nothing in this policy limits your rights under UK consumer law.